Shipping policy

Payment, Shipping & Delivery Policy

At WeHatke, we aim to provide a smooth, secure, and hassle-free shopping experience. Please read our payment, shipping, delivery, and replacement terms carefully before placing an order.

1. Payment Policy

www.wehatke.com offers secure payment options for customer convenience.

We accept payments through:

  • Credit Cards

  • Debit Cards

  • UPI Payments

  • Net Banking

  • Wallets (where applicable)

  • Secure Payment Gateway Services

All transactions are processed through secure payment gateways to ensure safe and protected payments.

Orders shall only be confirmed after successful payment authorization.

2. Shipping Policy

WeHatke delivers products across India.

Order Processing Time

Orders generally require 1–2 business days for preparation, printing, packaging, and dispatch.

For customized or personalized products, preparation time may vary depending on the order requirement.

Delivery Timeline

Customers usually receive their orders within 4–7 business days, depending on location, courier operations, and product type.

Please note that delivery timelines are estimated and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Unforeseen operational circumstances

Order Tracking

Customers can track their order status through their account order history (where applicable) or via tracking updates shared after dispatch.

For delivery-related queries, customers may contact us at:

Phone: +91 7417333960

3. Replacement Policy

Customers shall be eligible for a replacement only in case of:

  • Wrong product delivered

  • Damaged product received

  • Defective or misprinted product

Mandatory Proof Requirement

To claim a replacement, customers must record a clear unboxing/opening video while opening the package.

The video must clearly show:

  • Sealed package condition

  • Product issue/damage

  • Order item received

This proof video is mandatory for verification purposes.

Requests without valid proof may not qualify for replacement.

Complaint & Replacement Timeline

Complaints must be raised within a reasonable time after delivery.

Once approved, replacement orders are generally processed and delivered within approximately 7 working days, subject to product availability and location.

4. Refund Policy

Refunds may be considered in the following situations:

  • Order cancelled before processing

  • Verified wrong or unavailable product (where replacement is not possible)

  • Eligible delayed delivery or failed order fulfillment

If a refund is approved, the amount shall be processed to the original payment method or another suitable payment mode, where applicable.

Refund processing timelines may vary depending on payment providers, banks, and financial systems.

Please note that weekend-only refund commitments are not guaranteed, and refunds are processed within a reasonable timeline after approval.

5. Important Notes

  • Customized/personalized items are generally non-refundable unless damaged, defective, or wrongly delivered.

  • Proof video is mandatory for replacement claims.

  • Delivery timelines are estimated and not guaranteed.

  • WeHatke reserves the right to approve or reject refund/replacement requests after verification.